Privacy Policy

1. Introduction

At Onlive Infotech, we are committed to protecting the privacy, confidentiality, and security of our customers and website visitors. This Privacy Policy explains what information we collect, how it is used, stored, and protected, and the rights you have regarding your personal data.

By accessing our website or using our USB-based server hosting or related services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal, technical, and usage-related information:

a) Personal & Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing and mailing address
  • Company or organization name (if applicable)

b) Account & Billing Information

  • Username and account details
  • Encrypted passwords (never stored in plain text)
  • Account activity history and invoices
  • Payment-related information (such as billing records and the last four digits of the payment method)

c) Technical Information

  • IP address
  • Browser type, operating system, and device details
  • Server and access logs used for security, diagnostics, and troubleshooting

d) Usage Information

  • USB-based server hosting services subscribed to
  • Uptime, performance, and monitoring logs (for SLA and quality assurance purposes)
  • Support tickets, emails, and communication history

3. How We Collect Information

We collect information through the following methods:

  • When you register an account, place an order, or use our hosting services
  • Automatically via system logs, cookies, and monitoring tools
  • Through communication with our support team via tickets, email, or chat

4. Purpose of Data Collection

Your information is collected and used for the following purposes:

  • Providing, operating, and maintaining USB-based server hosting services
  • Account management, billing, and payment processing
  • Monitoring service uptime, performance, and reliability
  • Ensuring security, fraud prevention, and abuse detection
  • Responding to customer support requests and service communications
  • Complying with applicable legal, regulatory, and contractual obligations

5. Data Sharing & Third Parties

  • Onlive Infotech does not sell, rent, or trade your personal data
  • Limited data may be shared with trusted third parties strictly for service delivery purposes, such as:
    • Payment gateways
    • Data centers and infrastructure providers
    • Network service providers
    • Domain registrars
  • Data may be disclosed if required by law, court order, or legal process
  • All third-party partners are required to follow appropriate confidentiality and data security standards

6. Data Retention

  • Personal data is retained for as long as your account remains active
  • After account termination, certain information (such as billing, invoices, and transaction records) may be retained to comply with legal, tax, or regulatory requirements
  • You may request deletion of your personal data, subject to applicable laws and legitimate business obligations

7. Data Security

Onlive Infotech implements reasonable technical and organizational measures to protect your data against unauthorized access, misuse, loss, or alteration. These measures include:

  • Secure server infrastructure and restricted access controls
  • Encryption where applicable
  • Continuous monitoring, updates, and security best practices

While we take strong precautions, no method of data transmission over the internet is completely secure.

8. Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or updates to inaccurate data
  • Request deletion of your data (subject to legal and contractual limitations)
  • Object to or restrict certain types of data processing
  • Request information about how your data is used or shared

9. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze traffic and visitor behavior
  • Maintain user sessions and security

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

10. Changes to This Privacy Policy

Onlive Infotech reserves the right to modify or update this Privacy Policy at any time. Any significant changes will be posted on this page along with an updated “Last Updated” date.

Continued use of our website or services after changes indicates acceptance of the revised Privacy Policy.